Customs Duties UK to EU

[a_brit_in_czech]

Hello. I am getting nowhere with eBay's automated assistant. I wonder if someone can help me. Yesterday I bought two hi-fi items from the UK, I live in the Czech Republic and I buy from the UK all the time. But, eBay have taken two quite hefty fee for 'import taxes', does anyone know why? I just checked the UK government website about EU citizens buying goods from the UK and the information is clear... NO duties to be paid until the end of the year. And now that a trade deal has been struck there will absolutely be no customs duties between UK and EU. ultimately my goal is to get these two hefty fees back. Any help appreciated. Daniel.

[john1297576]

Was the seller using the Global Shipping Programme? If they were on their listings it would say "Posts to the UK and many Other Countries".

If that is the case then go to the listings and look in POSTAGE and enter your Country. That will show the expensive charge made by Global Shipping.

If both purchases were from the same seller you would have been charged for each as the Shipping/postage cost would not be combined.

I suspect that this is what the charges relate to and mention of Duty is just part of the standard wording.

I doubt that ebay woud collect any charge as they could not guess what YOUR GOVERNMENT would be charging for an import duty that did not and won't exist.

In future I suggest avoiding any sellers who appear to be using Global, and check before buying what the Postage is as that includes all charges.

[a_brit_in_czech]

Thank you for your reply. I have done what you said and opened the listings (different sellers). I have entered Czech Republic and hit 'Get Rates' and they show up as exactly what I have paid already. In the 'Postage & Packaging' box there is an acceptable charge of £12.33. The box next to it is 'Import Charges (estimated)' and in that there is a £10.54 charge for one of the HIFI items that I paid £29.99 for and for the second HIFI item that I bought for £49.95 the 'Postage & Packaging' is £19.17 and 'Import Charges (estimated)' another £16.28.