Customer receiving refund even tho I have proof of postage

[kiarms87]

I wanted to know how is best to contact eBay customer service as I have seen no number or email provided however recently have sent an item to a customer and sent her proof of postage but continued to appeal for a refund and eBay have given it to them and deducted the pay from me despite me having the postage receipt , what do you suggest is the best way to report this to eBay and get my money back ?

[nightnursekitten]

I'm sorry but I think your chances are limited...its best to input tracking details as soon as you marked as despatched

I hope you didn't send the original PoP to the buyer as you'll need that to claim from the royal mail for your missing item, there's a form on their website

[kiarms87]

The problem is they aren’t tracked delivery I send my parcels 2nd class as a small parcel so only come with a reference number , however I’d sent the buyer a picture of the receipt but has said to eBay in the report she was unable to resolve the situation with me !?!?

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[redwick1]

Did you actually read my reply
The 16 digit code on the receipt for 1st and 2nd class packet is accepted by ebay
YOu put the on the item in your Sold section and if it shows as Delivered then you would win a dispute
If if did not show delivered then you claim off RM

It is too late now you have lost the dispute
You should always put that code or tracking onto items when you have posted them
It is no use sending anything to the buyer
If it is on the item in your sold section ebay can see if it has been delivered or not
You can check that code on the Royal MAil online site and if it has not been delivered then you claim off them

[redwick1]

If the buyer has been refunded then there is nothing you can do

You do not send a proof of postage to the buyer

If there it was just a proof you posted it then you would lose any dispute and have to refund the buyer

If it was a packet 1st or 2nd class packet then there would be a 16 digit code on the receipt which if accepte as tracking on ebay

You have to put any tracking onto the dispute to prove Delivered

If you did not do that then you lose 

You have no way of getting your money back once the dispute is closed

You claim off RM for lost item 

You can do that online royal Mail site