Customer bought a dress from us off ebay said it was to short and returned it to the shop NEXT

[bully-bargains]

Hello, 

I feel l have been stung by a customer who bought a dress off me on ebay.

She had the dress for a few days then said it was too short!

The dress was from the shop NEXT a retail shop in the uk, it was bought over 3 years ago, and we just decided to sell it on ebay.

The customer replied l have taken it back to the shop next for a full refund of £30 even though the dress sold on eBay for £10 to her.

It was packed in a old next postage bag, as it was s best suited for the dress rather than a box with bubble wrap under is my mums next detail's for refunds. (very blare as the postage bag was old) .

Customer now wants a full refund of £30 and is claiming next the shop gave my mum a full refund.

This is not the case next have not refunded my mums account and claim the customer is lying. 

We contacted next customer service twice this week. 

What can l do please?.

Thank you 

[bully-bargains]

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Thank you all, 

still dealing with the buyer she's sent me fake next account numbers and a name saying my mums account  my mum Carrie clearly isnt called Bernadette what ever it was shes stateing. 

We have asked for a till receipt as advised by next and she can't provide this. 

We really dont want her have refund way shes being and we don't know where the dress has gone. 

Thank you

Chloe Anderton

Bully-bargains 

[pixiesen2012]

you don't have to refund her, just ignore her, do not reply to any more of her messages. If she took the dress back to NEXT she needs to deal with them, it has nothing to do with you.

[pixiesen2012]

the buyer is trying it on!

tell them they can open a return within ebay and you will refund what they paid,

then just ignore them until they do.

[bully-bargains]

Hello the customer is now saying a full refund wss definitely done but next are stating this has not happened.

[bully-bargains]

Shes saying a returns lable was for a black linin coat the packaging never contained a returns lable

[bully-bargains]

I think shes a scammer

[tobiasd4]

If buyer keeps on, just ask them to open ebay case, you issue returns label & only refund on return of dress, which they can't do, so wait for case to time out after 30 days. You only get charged for label if used.

[bully-bargains]

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The customer is now saying the dress is with next  this is madness 

Thank you Chloe Anderton 

[tressygirl]

As advised she's a scammer, guide her to read eBay's 30 day MBG Monbey Back Guarantee if they want a refund foor the money they initially paid you for the item. Ignore any other message they send until a case appears on your doorstep. That you have to accept within 3 days and follow instructions there so you don't end up with an unnecessary fee to pay and defect on your account.

[tressygirl]

Good then advise her politely it's now Next's problem because to follow eBay's policy for a refund the item has to be first sent back to you.

[pixiesen2012]

just ignore her, she is clearly scamming

[tressygirl]

These are the eBay rules! No refund is given to a buyer if they do not return the item first. This argument with Next is nothing to do with an eBay refund. As advised ignore all her messages, or just keep directing her to eBay's 30 day MBG written on every listing.

[bully-bargains]

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Thank you 🙂 

Thank you Chloe Anderton 

[tressygirl]

One more thing! Cannot remember if this has been advised but definitely block this buyer from returning, and giving you further headaches!

https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences