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Customer asking refund after using the product

Dear all
My customer is asking refund after using the Turmeric powder which is order on 12 September and today 29 September she is asking full refund.
What can I do with this type of customer ??
Please advise me.
Regards
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plpmr
Experienced Mentor

adding to the advice already given -

 

The fact that you are a registered business seller can make a big difference in giving advice.

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