Counterfeit items

[127238400]

I have opened a case due to seller sending counterfeit items when listed as genuine I have followed all the instructions on sending item back with eBay label as eBay said they would refund, they said once item had been recieved back to seller I would get a refund, item has been delivered but my status is still saying awaiting dispatch I can't speak to anybody what do I do please.

[61stephenuk · Accepted solution]

As long as its more than 3 days since seller received return go to resolution centre to find your case and escalate to eBay

[127238400 · Accepted solution]

Ok thank you it was only received yesterday but cant understand why there’s tracking info but it’s not updated

[61stephenuk · Accepted solution]

Ebay tracking rarely updates in real-time it's usually 24-48 hours behind the official site