07-07-2021 2:33 PM
I purchased a pair of Apple Airpods about 6 months ago and recently began having issues with them.
After taking them to Apple it turns out they're Very good fakes, so Apple won't fix them and the seller has since disappeared.
what should I do.
about 6 months ago
But when? If only people would give exact dates! And say how they paid.
If you paid by PayPal you might still be just within the time limit to file a dispute under Paypal's 180 day (from the date of payment) buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...
If they are counterfeit, you will still qualify for a refund, but PayPal may require evidence that they are fake. Unlike eBay, PayPal requires the buyer to pay for the return postage, unless you first register for their (free) "Return shipping on us" service, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns
Sorry nothing you can do through Ebay. You had 30 days to use the Ebay Money Back Guarantee and 180 Days Buyer Protection with PayPal.
If a Business Seller contact Citizens Advice.