Confirming collection

[pgp1948]

Hi,  How doe the buyer confirm that they've collected an item or the seller confirm something has been collected?  I'm the buyer but the seller wants to confirm, on the system, that the item has gone.  They apparanently can't 'confirm despatch' without a six digit code (to some phone) which needs me confirming I've collected.  But, I can't find any way to do that.  Help!

[tressygirl]

Explain to the seller that it is not mandatory to use that code. Indeed not all sellers use an app which is needed here.

Advise them to use  the Seller Hub.

https://www.ebay.co.uk/sh/ovw

Go to All Orders >> Awaiting Payment

Click on the square next to the item.

Use the 'More' drop down at the top of the page.

Mark as Payment Received.

Mark as Dispatched.

All you can do your end,  is to leave good feedback.

[pgp1948]

Thank you for the link but frustratingly it still doesn’t allow me to confirm collection, this is the answer I had; Proof of collection Proof of collection is required to protect you against item not received cases. For proof of collection you can: use the eBay app to scan the QR code the buyer received through email use the eBay app to manually enter the 6-digit code the buyer received through email To scan the QR code: Go to the Arrange Pickup screen on the eBay app. Tap the Scan to confirm collection button. If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and manually enter it in the app. Tip When you scan or manually enter these codes, the item will immediately be marked as delivered but you'll still need to mark the item as paid if you collect cash at the time of delivery.

[tressygirl]

Like said not everyone uses the app, I certainly don't use that useless device, and that is needed here to confirm a collection delivery but you have to have the app.   This code is a recent innovation,   fine for anyone using the hopeless app, and fine if the buyer brings the code they don't have to.

For a collection item it's always best tyo accept cash after purchase. 

In your case all you can do is for the buyer to leave you good feedback and the money should be released sooner.

[pgp1948]

Ok thanks, I just use a windows laptop which is what, I think the buyer also uses. Thanks any way.


Sent from Mail for Windows 10

[tressygirl]

Are you using Chrome or Firefox? Other browsers are not very eBay friendly.

[pgp1948]

Firefox, why?
Sent from Mail for Windows 10

[tressygirl]

Firefox and Chrome are both eBay friendly browsers, if you are having
problems, it's always worth switching browsers, and those two work well
with eBay.

Not all browsers are eBay compatible for all issues and options.

[pgp1948]

OK thanks

Sent from Mail for Windows 10

[tressygirl]

Try switching that browser see if that helps you.

[pgp1948]

Hi,

Have now tried Firefox, Chrome and Edge - all the same result, no option to confirm I've collected.

Thanks,

Peter

[tressygirl]

Sorry going back to your first post I saw you ask how a buyer can confirm collection for a seller. I showed the process for the seller to confirm collection. All a buyer can do is to leave feedback there is no other method for a buyer to confirm collection.

[pgp1948]

OK thanks

Sent from Mail for Windows 10

[tressygirl]

You are very welcome !