22-07-2017 12:13 PM
That's not great for your seller as they'll still be charged eBay final value fees on the postage they're refunding (eBay don't issue partial fee credits). Just copy and paste this post and send it to them.
Find the items in your eBay Sold summary, to the right there's a dropdown menu, select the 'send payment details' option.
An invoice will appear showing the items.
Put the combined postage amount in the postage field (do not click on the reset/recalculate option as this deletes what you've just done).
Click on the preview link to make sure it looks okay, if it does, click on send.
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