Collection only item

[Anonymous]

Hi

Just sold an item.  The ad clearly stated 'collection only' with the postcode.  The buyer has asked us to post the item as they live 2 hours away.  We have replied saying unfortunately not.  Where do we stand ? Many thanks

[redwick1 · Accepted solution]

You dont have to post i you do not offer it. They should not have bought

If they have not paid wait 4 days and then you or ebay can cancel the transaction 

and relist.

They get a non payment strike on their account and you get your fees back minus 30p

If they have paid then they should send a cancellation request for you to agree too.

[Anonymous · Accepted solution]

Many thanks for your advice.