Closed return when refund still outstanding

I recently bought 8 posters and got them and saw that they were not as described. They had all been shipped rolled up in 1 tube.  The seller agreed a refund and I returned them all in 1 tube, using postage for 1 item. The seller refunded me for the poster whose return label I had used but for nothing else. The return has now closed. I had been waiting for it to close so I could appeal it but can't see how.  Can anyone please let me know how to get the refunds for the remaining posters?  

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