Claiming for loss/damage to items sent

[harv83]

I've recently sent a package that was damaged on delivery and missing half of the contents. I sent it using packlink (and ultimately Hermes). The later of which looked at the case and agreed it was at their fault but said it needed to be claimed through packlink. They said they would open the case to get it resolved and issue compensation. My latest reply was that I needed to resolve this myself through packlink. When I attempt to I'm asked to provide package numbers I don't have, just the Hermes number. On my selling page under tracking it shows 'claims code issued'. Can someone elaborate for me please?

[john1297576]

I am afraid that in my opinion BEFORE ever using these services you should find out how it works. Going through Ebay to Packlink who deliver nothing but pass on to Hermes is not the easy way to get things delivered, as to get Compensation IF any they make you jump through hoops with to my mind unnecessary questions.

If you read Hermes T & C you will find that they pay no compensation for damage as they don't deliver Breakable Items.

As far as the information Packlink needs I think you will have to ask them where you get the Numbers/codes.

I would never dream of using a service which requires three Companies to deliver when only one is necessary.

[harv83]

The item itself wasn’t damage but the packaging was and half of the
contents were missing.

I think having a word with packlink direct is my only option. I’m more
concerned with what the claims code issued thing is