Changing bank account for preferred payments.

Having sold an item recently, there is a problem getting the funds from Ebay.  They sent message saying payment returned and  they will try and send again.  I have since realised my account number was changed some time ago as there was a fraudulent transaction on it and the bank decided to change the number.  I have followed all the instructions to change the number but system asks me for the previous number (showing just the last 4 digits)  I have no record of the last account number so cant give it!  New account  details  therefore remain unchanged.  No response from the online chat forum!

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