26-01-2021 9:14 AM - edited 26-01-2021 1:42 PM
Hello,
I changed my ebay username from Eazi_Buy to Eazi.Buy yesterday, now when I go to ship orders and select Packlink, it won't load.
I go to my order, click 'Print postage Label'
Then I click 'Hermes, UPS, DPD and DHL drop-off and collection services available eBay powered by Packlink'
The next screen then asks me to sign into my ebay account.
Then following screen asks me to 'Grant application access: eBay delivery' - to which I agree.
However, at this point it goes back to asking me to sign into my ebay account and giving access again, just keeps going in a cycle, it won't let me continue.
I have tried clearing cache & cookies & logging in on 3 different browsers & my mobile but no luck. I have also tried revoking access in my ebay account and re-connecting, but this also hasn't worked. I have contacted Ebay, but they have advised to contact packlink.
Packlink have advised for me to contact their specalist team, so I'm awaiting a reply from them.
Just wondered if anyone else has had the same issue & how it was resolved.
Many Thanks
**UPDATE**
After a few hours, I managed to get Ebay to change my username back. But unfortunately, I still have the issue of the access page just circling back to the ebay log in page.
Ebay have said it's not their issue - my account has no issues and there's no issues with the ebay/packlink connection (which I know this last part is true as it's working on my sister's ebay account)