Can't see payments in my eBay account - new payment system

[thewildpaw]

I have recently switched to have all my payments being put directly in my bank account, rather than through paypal.

Now I'm confused, I can see My eBay > Account > Transactions page that I have items that have been paid for by buyers. When I click on Transaction Details for any of these, I can see that it's marked as completed and states that the funds are in my eBay account. How can I see this eBay account? I can't see any funds arriving in my bank account so am hoping this money is sitting there somewhere that I can request down to my bank account.

If I go to My eBay > Account > Payment Options, if I click on Transactions it says there's none, and Reports also says there's nothing. 

So where can I see the balance in this 'ebay account' and be able to collect my money.

Thanks.

[pixiesen2012 · Accepted solution]

you need to use the seller hub and click on the payments tab

[thewildpaw · Accepted solution]

Thanks, I have never used the seller hub before. It still shows zero in the payouts screen, in fact it says I owe eBay 25p! The transactions since I moved over to this system were quite small so there's a possibility they got eaten up by fees, but it's not apparent, as I can't see running totals, a bit like I would see on a bank statement.

[pixiesen2012 · Accepted solution]

the payout screen shows how much has been transferred to your bank account you need to look at the summary page

https://www.ebay.co.uk/sh/fin

[thewildpaw · Accepted solution]

Thanks, there's nothing on the Payouts screen, so will see what happens when my auctions end later. At least I know where to look.