Buyers saying they didnt receive thier item

the buyer won 2 items from so i sent them together, the one item is showing as delivered but the other item is shower still as dispatched. If I go into the tracking its stating there its been delivered too, but the buyer has put a dispute in and it asking me to respond and show proof, the tracking there for some reason it wrong and when i try to add another it will not save, what should I do, TIA

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redwick1
Experienced Mentor

If they bought seperate and you sent them together then you only have one tracking number and can only put it on one item.

If you cant add a tracking number to the other one then you will lose any dispute.

That is one bad buyer who is playing the system but nothing you can do

You could try ebay but they will not help

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