Buyer won’t respond

[cobbyco]

Hi,

I’ve just finished an auction but the buyer hasn’t paid, hasn’t contacted me and hasn’t responded to two messages from me.

Any steps I can take or should I just cancel the transaction and relist ? There were others interested.
Thx

[angelah1847]

Ebay charge the final selling fee to your ebay account as soon as the listing ends with a winning buyer not when the buyer pays.

If the buyer doesn't pay you have to make ebay aware in order to get a refund of the fee.

You can open an unpaid case 2 days after sale ends (though some sellers leave it a bit longer) and then close it 4 days later if buyer still hasn't paid.

http://pages.ebay.co.uk/help/sell/unpaid-items.html

You get a refund of your final selling fee and non payer gets a strike on their account.

Neither of you can leave any feedback.

Then you can relist or make a 2nd chance offer to the underbidder.

Add their ID to your blocked bidder list:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin
and set your Buyer Requirements to block bidders with 2+ strikes in last 12 months:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

[cobbyco]

All sorted. He’s finally Responded. Thanks for the suggestions though.

[**peaseblossom**]

eBay allows 6 days in all for buyers to pay.  You should complete an Unpaid Item case, starting after 2 complete days and close after another 4 complete days.  That will end the transaction and get your selling fee back from ebay.   

Details here:

http://pages.ebay.co.uk/help/sell/unpaid-items.html