Buyer withholds paying and demands collection address and phone number

[dragonfly2021]

The buyer bought an item , collect in person .

He hasn't paid but demanded my home address , I gave them my local police station address for a safe meeting .

Still hasn't paid and then said can I pay cash on collection. I said no

Still no t paid for item , then demanded my phone number, said no

Then said , no address no number cancel my order .
What do I do guys ?
I just want to be safe and I feel I've done the right thing ?
Help?

[dragonfly2021]

I live next to a police station .I spoke to ebay and they said no cash in hand 


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[redwick1]

I dont know why ebay would say no cash in hand that is not correct
If you read the ebay policy it says you can accept cash on collection
I always do and most buyers want it that way
You also save paying paypal fees

https://www.ebay.co.uk/help/buying/postage-delivery/changing-delivery-address-method/local-pickup?id...

[dragonfly2021]

If you read Ebay policy cash in hand is not protecting neither the buyer or the seller .It is a risk 


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[redwick1]

The advice on here is always to ask for cash on collection.

There is little or no protection on ebay for a seller anyway as if a buyer opens a not as described dispute you would have to accept the return and refund in full.

It is up to you what you do but you have been given the advice and the ebay policy to read

[dragonfly2021]

If cash on hand works for you great .
Thanks for your personal insight 

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[redwick1]

It is not just personal insight.

It is the advice that most on here would give for collection items

Also when you get cash on collection you do not pay any paypal fees

[dragonfly2021]

PayPal does not protect you as a seller 
Thanks again  for your personal insight 

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[redwick1]

I was pointing out that if your buyer pays in cash then you do not pay any paypal fees

I did not say paypal protects you
There is no paypal protection on collection items

[dragonfly2021]

STOP AND READ

CONTACTED EBAY FOR PROPER ADVICE AND RECOMMENDED NOT TO APPROACH THIS COMMUNITY MEMBER AGAIN .
ILL ADVICE

[plpmr]

Exactly how is a seller [you] at risk for accepting case for a collected item?

In any event you have not a neg and your rating is down to 90% so you might not have to worry about selling.

# londonsite2020 ‎ #

[papso22]

Ebay CS are the last place to go for 'proper' advice, but have it your way.

Your buyer was trying to do it the way we would recommend, pick up, pay cash, needs a phone number in case of emergencies, and you came across so suspicious that they decided to cancel.

[redwick1]

No you have not done the right thing

I am afraid you are going round things the wrong way

Collection items should be cash on collection and inspection

When the buyer buys you send your address and contact details and they come and pay and take away

Why did you give the the police station address. That is silly

You should apologise and ask them if they still want the item

If they dont then cancel by going to the resolution centre Buyer and I cancel 

If you dont want people coming to your house for collection items then you should not advertise them that way

I sell at time collection items and have had no problems.

Once they have been and paid you mark the item in your Sold section Paid and Dispatched or the buyer may have a QR code for you to scan or put the code in

[john1297576]

Right thing!! You haven't done anything right. Paypal is unsafe for collection items, buyer can collect go home and open a Not Received case and you have to refund. Is that your idea of a good safe deal. There is no fee to pay to paypal for a cash payment. You can't sell a collection item without exchanging contact details, if you are not comfortable with a stranger coming to your home, you could suggest meeting at say a local Supermarket Car Park, but giving the Police Station, no wonder the buyer is not wanting to complete the purchase, and will probably leave suitable feedback.