Buyer returning item cause” doesn’t fit”

[toskaloo]

Can any one explain to me why a buyer is returning a M&S jacket - with size clearing showing  saying it doesn’t fit. Some 16 days after buying it.

WHEN 

i bought a pair if Ugg boots in the winter and I couldn’t get my foot in them BUT eBay wouldn’t allow me to return them.

thanks for any comments

[ruby*tuesday]

If you are a Private Seller you do not have to accept Change of Mind/Item Does Not Fit Returns. Presumably your Listings say RETURNS NOT ACCEPTED?

[toskaloo]

Well re above
I have replied saying it’s as described and photos clear and true
This morning ebay mailed me to say I hadn’t responded ! I have sent 3 messages all clearly logged. So I ask ebay to step in
They acknowledged my request and 5 minutes later said they had accepted the return and I would be paying the return postage, So where’s the fairness to the seller?

[toskaloo]

Yes I do not accept returns as stated on my listing
The buyer went thru the resolution centre but I had replied 3 times saying it was exactly as described and photos and tape measure showing bust measurement all correct. The buyer stated it was “ not as described”
Ebay sent me yet another mail this morning asking me to respond so that’s why I asked them to step in
But if it happens again I’ll not do that . Thanks for every body’s help but it doesn’t look as tho I can do any thing and to rub salt into the wound I have to pay the return postage!

[redwick1]

You do not accept returns if the item is just a change of mind

If they open a not as described dispute the all sellers accept returns as if they dont ebay will make them.
That is ebay policy