Buyer returning item cause” doesn’t fit”

[toskaloo]

Can any one explain to me why a buyer is returning a M&S jacket - with size clearing showing  saying it doesn’t fit. Some 16 days after buying it.

WHEN 

i bought a pair if Ugg boots in the winter and I couldn’t get my foot in them BUT eBay wouldn’t allow me to return them.

thanks for any comments

[redwick1]

Have they opened a returns dispute?.

You have no returns on your listings which should cover for an item that does not fit.

Have they just returned it themselves

They shouold open a dispute for not a return and you should be able to refuse if you have no returns on your listing (which you do)

https://pages.ebay.co.uk/help/sell/return-process.html

If they opened a not as described dispute then you would have to accept it back and pay the return postage 

[redwick1]

If the buyer opens a not as described dispute you have to send a pre paid label for the return and refund in full when you receive the item back
Did they open a returns request or a not as described dispute

You, as a seller, should never ask ebay to step in as they step in straight away and will either request the buyer to return it or refund immediately from your paypal account

You should have waited for the buyer to escalate the dispute.They have 8 days from opening the dispute
Too late now

Did they open a returns request or a not as described dispute?.

You need to check as when you refund you may end up paying the fees and a defect if ebay stepped in.

Did you read the link to the returns proccess in my post above