Buyer returned damaged and used item

[anarchou_0]

Hello everyone

Ebay is an absolute disgrace and a scamplace rather than a market place. I sold 2 movies to a scammer brand new, and he returned them damaged. I called ebay and was told to wait for him to escalate as they cannot review the case despite I provided the photos of the damaged items. 

The buyer escalated, I called ebay to make an appeal and was told that I am not covered because they don't know what item I sent to him. This after first complimenting me about the amount of sales and happy customers I already have in an attempt to downplay this fraudster who stole me more than £20. 

I was told not to make an appeal because the result would remain the same. I made the appeal and received a mail back within seconds that the result is the same. I was told by the first agent I would be protected 8 days ago and by the second agent no. 

The incompetent agent even proceeded on talking about distant selling regulations when he has no idea. 

Don't tell me about blocking , reporting etc. I;'ve done that but this scammer created this account to scam. He has kept his feedback private and has very small transaction history. 

SELLERS BEWARE. i AM GOING ON ONBUY.COM AND AMAZON. This place is rubbish. Be careful. 

What would have happened if I had sold a much more expensive item? This is why you should never sell expensive items on ebay.

I've been on ebay for years and have seen hundreds of sellers getting destroyed by scammers and ebay's "policies". 

The only way to stop them is to go to other marketplaces.  

[tressygirl]

Report your findings to eBay CS,  you will not know of any action taken,  but it will be logged,  and if there later is a pattern  , ity happens again and again,  then they will boot them off their site.

Block them too from returning  https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

To contact eBay Customer Support, type Advanced Search into the Help & Contact tab above your eBay page. Scroll to the bottom and you will see Contact Us , there is a Live Chat or Call Back option, both will give an approximate time to wait too.

Lines open today between 9 a.m. and 6 pm