Buyer not returned item.

[samchifney]

Hi.

I sold a washing machine to a buyer and delivered myself.

I put it on a quick  cycle whilst I and the buyer were there. I knew it was working perfectly and the buyer seemed happy. About 4 days later l got a message off ebay saying the buyer wanted to return it as the pump was not working. The buyer never contacted me first, however l agreed to accept a return even though l knew the machine was working perfectly. It was only 12 months old.

Ebay issued them with a postage label? How can you do that for a washing machine??! And also are they allowed to do that without my permission and consent as l dont know how much they paid for the label? I would have collected it myself. That was almost 3 weeks ago  and l still haven't received the washer and what l want to know, is there a time limit on a return and if and when can l close it?

Any help and advice would be appreciated.

Thank you in advance.

[tobiasd4]

Hopefully buyer paid cash, if so they shouldn't be able to open case.