Buyer lying return

[bosun_sailor]

Good Morning All,

How routine is it for eBay to refund a buyer who claims item is defective when they have ignored the advert and bought something that does not fit?

It's not about £13 for item, buyer is blatantly lying. In this case manufacturer wants items back as the fault is totally new in millions they make each year. Apparently I have more chance of travelling to Mars than 2 items to fail as described.

Just wondered about eBay attitude? They are clear I will not refund after calls etc so why push the refund through, even when they can spot the fibs in the messages.

Stay safe.

[arkwebus]

The picture of the water filters seems to show a box selling six whereas I think that you are selling three.  This in most of our views would make the items "not as described" [not that it is "faulty"] and so the buyer is fully entitled to a refund.

If the buyer opens a "not as described" case [as he must if he wants a refund] and you send the label and refund straight away you will get an eBay fee credit.  If you do not deal with it ebay will refund [possibly without requiring a return] and will not give you a fee credit but will give you an account defect. 

No one says this is fair but we all have to abide with the eBay system.  For the £13 it really is not worth doing any more.  It is perhaps pertinent too that other sellers are seemingly selling 6 filters for around £13

@bosun_sailor 

[pixiesen2012]

sorry, but the picture forms part of the description,

you shouldn't have used a picture of 6 when you were only selling 3

[bosun_sailor]

Tried hard but can't see what this post has to do with anything.

[tobiasd4]

Ebay never the item, but if buyer "Claims" it is not as described you have to accept return & issue returns label. Buyer bought from you, not manufacturer, if an issue, you take it up with them, after refunding buyer