Buyer ignored requests to collect or pay for an item, ebay refund??

A buyer bought a large item.  The advert specified that I wanted cash on collection.  The buyer made no contact with me, failed to respond to my communication and therefore I cancelled the order.  I have just received an email from ebay to say the item has been relisted and my buyer refunded!  No money has gone out of my bank account but I am concerned that this buyer will receive a "refund" in  spite of not paying me any money in the first place.  Please help!  I cannot find a way to contact Ebay direct and I'm worried as this item cost £100!

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You should have opened an Unpaid Item Case. If no payment after 4 days the Sale is Cancelled and your Selling Fees are Credited back to your Seller Account.

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