Buyer has broken my item

[malteeeser]

How do  I complain about the buyer mishandling a keyboard that he bought from me? He is claiming that it was damaged in the post but on inspection it looks like the keys have been broken by lifting it from the keys! Why would someone pick it up that way and not by holding the case? Thank you so much. This is the first time this has happened to me and I don't know what to do. Very upsetting.

[ruby*tuesday]

Has the Return been done through an EBay Case?  You can try Appealing to Ebay, but to be honest is your word against his and EBay will side with the Buyer as they don't actually see the Item in question. You can Report him for Misusing the EBay Money Back Guarantee from the More Actions Drop Down menu. Put him on your Blocked Bidders List.

[malteeeser]

Thank you. It is such a shame they don't look at the pictures. I will have to report him. So sad.

[malteeeser]

Thank you for the advice. I can't believe they can't look at the photos.



So sad.