Buyer had told his bank to get his money back from my PayPal for no good reason

[123jeanettef]

I sold an item in early January. The guy received the goods and left me positive feedback.

Last week PayPal informed me he had asked his bank to get his money back because he hadn't authorised the transaction!  I had to provide proof of posting plus other info. I had thrown the posting proof away as I assumed buyer was a happy bunny.  Today PayPal tell me they have refunded his money, so now I have lost the item, the payment and fees. I have tried to message the guy but eBay are blocking the messages.

paypal said they are trying to help me but I'm not very happy. How can someone claim the money back like that , and nearly 3 months down the line.?

[ruby*tuesday · Accepted solution]

Feedback is never taken into account. It can be left in error. Y

In any Case you are dealing with the Bank through PayPal here. Nothing to do with Ebay or the Feedback you received. 

[123jeanettef · Accepted solution]

So what about the item? He gets to keep it I suppose?

[ruby*tuesday]

Any Buyer anywhere can Initiate a Charge Back with their Bank within 12 months. PayPal have no option other than comply with the Banks Instructions. You should keep all Postal Receipts for at least 13 months.

You will be charged another £14.00 admin Fee by PayPal.

[123jeanettef]

Surely the buyer has to have some plausible reason for such a request? That is a huge surprise to me! Is it in the small print somewhere on the sellers pages? Thank you for the quick response.

[ruby*tuesday]

Google Bank Chargeback. Is nothing to do with Ebay. Your Buyer has Claimed Unauthorized use of their Card to their Bank. You lost because you couldn't prove Delivery to the Address which PayPal sent you. 

[123jeanettef]

Even though he left me feedback saying well packaged and fast delivery?

[ruby*tuesday]

Yes whoever you posted it to.  What was the Item?  

[123jeanettef]

It was a boxed set of DVDs.