Buyer didnt read advert and now wants to return item? Where do I stand?

[prossmarti]

I recently listed a patio table for sale with 3 pictures of said table. The main picture on the advert showed the table outside in a decorative display setting with two chairs. The other two pics showed the table on its own and with measurements. 

My advert clearly states only the table is for sale with NO chairs. I wrote this in bold and caps letters to ensure people are aware before they bid. 

Now I have someone who paid in full and was posted the item last week. They have now recieved the item and appear furious there are no chairs included and are accusing me of being "sneaky" and decieving them. They have left me negative feedback and have sent abusive messages as well as starting a return with Ebay because they say the item is "not as described". 

I think this is pretty ridiculous given the blatant crystal clear advert and advert title which stipulates only the table is for sale. I have to wait until after 24th June for Ebay to step in as I dont seem to be able to contact any customer service to assist with this. Is there anything I can do currently as I feel I have sold the item in good faith and this is a case of the buyer being negligent and not actually reading the advert description.

[redwick1 · Accepted solution]

If they have opened a return then you can refuse it as you have No returns on your listing

If they opened a not as described then you would have to accept it back.

It does clearly state No chairs

Problem is many dont read it properly and also the picture is part of the description

You really should not have take the photo with the chairs. If just selling a table then you just photo the table

You can contact ebay and see if they will remove the feedback

Top of the page under Seller help then scroll down to see what options

It will be call me back or chat with us

Your follow up feedback does you no credit to call buyers names no matter what the problem

[plpmr · Accepted solution]

won't help that OP called the buyer an "idiot" in feedback reply, especially if they go for a revision request.

[prossmarti · Accepted solution]

The photo with chairs was the picture on the advert I actually bought the table from originally. The other 2 pics show the table on its own. I probably shouldnt have called him an idiot but it was in response to him replying to my message saying I wasnt prepared to accept a return by him writing "F*ck you!"

[redwick1 · Accepted solution]

No you should not have called then an idiot. There is no reason for name calling it makes one as bad as the other but yours is on a public board

[prossmarti · Accepted solution]

Well I stand by my comment. The guy is an idiot, he was abusive in messages and is wasting my time and money. Im not running an online business here, I tried selling an item in good faith and got burned.