Buyer claims goods damaged

[nicroc_75]

I sent goods via UPS with there insurance and the buyer received them a day later

They now claim the goods were severly damaged upon opening but did not photograph this damage as the parcel was opened nor did they contact me immediately, it toook me contacting them a day later to be aware of any damage, indeed the photo's he provided show the packaging in the same undamged condition as i sent it

They proceeded to take the item apart and strip it down to apparently see the extent of the damage, they now want me to fund repairs or the purchase price in full

UPS offer to collect and inspect the item with view to a resolution but the buyer is refusing to release it without a full refund first

Surely this cannot be correct and he has surely caused damage to an otherwise good item and now expects a refund leaving me with a useles item

Surely he cannot be entitled to a refund when he has admitted taking the item apart and stripping it? 

[red_magpie]

It's up to the buyer to open a case under eBay's money back guarantee.

Ebay will almost automatically find in their favour, and require you to refund the item on return. They will enable you to send the buyer a prepaid return label.

On receiving the return, you can read eBay's condition of returned items policy: https://www.ebay.co.uk/help/policies/member-behaviour-policies/condition-returned-items-policy?id=47...

If you think that the condition of the returned item gives you grounds to appeal eBay's decision, see: https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-it...

Don't build any hopes on eBay supporting you. They have told other sellers that as they have never seen the item, either on delivery or on return, they are unable to tell who has the valid case, or "take sides". EBay's idea of not taking sides is to require the seller to refund the buyer.

Fair or not, you agreed in the user agreement to accept eBay's decisions on all refunds. EBay is unregulated, so there is no right to any independent appeal.

[nicroc_75]

Hi RedMagpiethanks for the response but surely when the buyer has admitted dismantling the item and stripping it down

[nicroc_75]

Sorry hit enter by mistake, surely when the buyer has admitted dismantling the item and not providing photo's of it damaged as it was opened etc they cannot expect me to refund them the money and accept an unfunctional item in return? what happens if i delete my bank details or simply close my account and dont return to ebay as i cant see any point if people can simply claim falsely that items are missing/damaged/not received etc at least on Amazon they help with issues

[nicroc_75]

I should also point out that when i offered UPS to collect and inspect the item with view to paying out etc he requested i falsely tell them he was away for two weeks until he had the item repaired and i fund the costs?