Buyer claiming non delivery with Royal Mail Special Delivery s

[archerkim]

Any advice gratefully received.

I sold an Ipad which I posted via Royal Mail Special Delivery gauaranteed by 1pm.  According to Royal Mail they have delivered it, yet the buyer is claiming they havent received it.

Despite me submitting evidence of delivery from Royal Mail to the buyer she is claiming she didnt get it.

She lives in a bock of flat where access can only be gained through a "buzzer" entry.  she says the signature isnt hers (which is correct because due to Covid the postman puts in a covid signature.

Will Ebay give her the money back?  I cant make a claim with Royal Mail as they have proof of delivery with GPS tracking to prove it!

I'd really like to talk to customer serice or email them to explain in detail what has happened.

Can anyone help?

[plpmr]

make sure you put the tracking proving delivery into the transaction.

The buyer needs to open a not received case and you ensure tracking proving delivery is showing in the case.

If and when the buyer escalates to eBay the case should close in your favour.