Buyer causing damage then returning goods

[desert-belle]

Hi I’m hoping someone can help as I’ve had no reply from eBay after lodging a complaint about a buyer.

I listed a pair of sunglasses with photos and a no return policy as I’d be travelling. 24hrs after the buyer received them she messaged to say she was ‘a bit disappointed as the gold lettering on the D of Dior was rubbed off. As per my photos the sunglasses were in great condition with no gold rubbed off the Dior.

As a gesture I said I would allow her to return them but asked if she could supply a photo of the area she was talking about.

I also told her I was travelling today so the glasses should reach me no later than yesterday.

She eventually sent a picture and to my horror she has rubbed the gold D from Dior. Also I’ve just had a message to say the glasses have just been posted today when the buyer knows I will not be here to accept them.

I’ve had no reply from eBay...can anyone give advice please? Many thanks

[red_magpie]

I’ve had no reply from eBay...can anyone give advice please?

Just resign yourself to having to refund them.

This is what eBay reportedly told another seller, who had complained that their buyer returned a completely different item: "As we didn't see the original item that you sent to the buyer and we didn't see the item the buyer returned to you, we are not in a position to take sides in these situations and verify who has the valid complaint".

By being "unable to take sides", eBay means that they will make the seller refund the buyer, if the buyer opens a case under eBay's money back guarantee. This is their default policy when they can't determine that an item was correctly described. As they never even see it, it's usually a foregone conclusion that they will find in the buyer's favour.