I have a buyer who has left 100s of negatives and appears to have opened almost as many cases. It appears from her feedback left for others, that she habitually claims item arrived damaged/ripped/stained/squashed/smashed/faulty and when sellers don't refund her (she refuses to return the items) - she leaves negative feedback. She has also opened an alarming number of item not received cases (4 in the past month, over 30 in the past year), according to her own feedback comments.
She bought an item from me and messaged me before I had even posted it. I explained it was packed ready for posting the following morning (as scheduled on the order detail) and that the estimated delivery date was Friday 25th June to Monday 28th June (again as detailed on the order). I said it would probably arrive before but I couldn't guarantee it. She has repeatedly messaged me to say the item hasn't arrived and I have repeatedly explained that it won't actually be overdue until Monday 28th. She said she was going to report me to ebay and I said she would need to wait until the delivery was overdue before she could open a dispute.
She has now filed a payment dispute instead so the funds are on hold and she has requested a refund through her payment card. The only way I can stop the refund going ahead is if I can provide tracking when the item has arrived. Hopefully the item will arrive tomorrow (I sent it via Royal Mail 2nd class small parcel, which isn't a paid-for tracked service, but does provide confirmation of delivery when delivered). So hopefully that will be enough for the dispute to be cancelled.
However she has made it clear that she is going to leave negative feedback as she considers me an unhelpful and rude seller. What I find most alarming about the situation is that she has clearly, judging by her feedback profile, been scamming sellers for at least the last 10 years. I can only report her to ebay if she files an item not received claim and I can provide tracking. The value of the goods she has scammed from sellers must amount to several thousands of pounds over the years so I'm wondering if I can report her to the police - would they even be interested? I'm dismayed that buyers are allowed to get away with this and the sellers have no protection - unless they can prove delivery. If she claims the item is not as described or claims it arrives damaged - which she has a history of - I'll be forced to refund her anyway I imagine?
