Buyer Scam - Switched items and raised dispute

[kayess5]

Hi everyone 

I sold a £500 designer bag and sent it to the buyer via Hermes recorded and signed for delivery.

After 2 days the buyer raised a dispute and uploaded pictures of a t shirt saying when they opened the box there was a Bohoo t shirt inside. They clicked a picture with the same box but with the tatty t shirt inside.

I have been a member for more than 15 years and have 253 (100% positive feedback). Buyer messaged me saying PayPal have told them to return the item in the same box to me for a refund. How in the world is this possible? I have also reported the buyer on eBay for fraud and explained the whole cooked up fraud story. 

Any tips or suggestions from everyone? 

[john1297576]

If buyer hascopene a case with Paypal, why are you complaining to Ebay, you need to be talking to Paypal, although you will almost certainly lose, you have more chance of Paypal investigating than you would have with Ebay. 

[kayess5]

I received the payment via eBay and the dispute was opened with eBay. I am assuming the buyer paid with PayPal to eBay and it is eBay who paid the money into my bank account. Where do I raise with PayPal as they are not part of payment from my side. What do you think?

[tobiasd4]

You won't know how buyer paid, they pay ebay, who then pay you. Ebay never see the item, but always believe buyer, accept the case, issue returns label & refund on return, at least you will get ebay fees credited. You can they try & appeal to ebay, but sorry, unlikely to win.

[kayess5]

Thanks for your help everyone. I have not accepted the return and will fight this. I will appeal to eBay and update you all on what happens.

[tobiasd4]

If you refuse case, buyer can escalate to ebay after 3 days, you will be forced to refund & not get fees back. Cases are automated, so no human looks at it until AFTER you refund & can appeal.