25-06-2021 5:13 PM
Hi I had an item arrived broken ,the seller offered a small discount but I would like a replacement or a refund so I can order another one ,we're can I find this option in the resolution centre thanks
You dont have to deal with the seller
Open a not as described dispute at the bottom of the page under Resolution Centre.
Escalate it after a full 3 days of opening the dispute.
The seller needs to send a pre paid label for the return.
If they dont then ebay should when you escalate the dispute.
Make sure it goes back tracked and that the tracking is in the dispute.
You have 30 days from the day of delivery to open a dispute in ebay
Read up on the Ebay money back guarantee
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...
