Box arrived empty

[mattbbuk]

Looking for advice. Difficult to find help from ebay. The box arrived, felt a bit light, I opened it and it was empty.

I messaged the seller and they said they will contact Ebay, Hermes and Argos where I sent the parcel to. I'm unsure if they are actually doing this or not.

I actually saw them repost the product with the same description. I haven't mentioned to the seller that I have seen it. They are telling me they are sorting it out but I want ebay to step in on my behalf instead of theirs. Just so I can be assured.

Can anyone help. I have followed the "Get us to step in" but it doesn't work.

Thanks in advance

[arkwebus]

It is pointless contacting the seller.

Did you actually open a "not as described" case in the resolution centre?  When you do so that contacts the seller and lets eBay know that there is a problem.  It is important that you do so [you ordered an item in a box and simply got a box = not as described].  If you did open a non-receipt case and the seller can show delivery the case will close but you should be able to open a not as described case.  The seller will then send a label to return the empty box [I know I know] and will refund when it is delivered or when delivery is attempted.  If not then you escalate ["ask eBay to step in"] after 3 full business days.  

@mattbbuk