Bought an item but never sent

[xpsweety]

Hi, I bought an item but it was never sent, the seller sent me a message 5 days later...

"Hey. Thanks for your purchase. Apologies for the delay into getting in contact. The item is currently at my workplace and the offices are closed due to corona virus. I will try and get in there next week. And then ship the item. Is this ok? Apologies about this. I thought I had this at home"

I replied back the next day saying basically i'm in need of it day ago, and I was hoping for an update or reply back today.

I would like to cancel the order but eBay wants me to wait.

Which is the best fastest way to get a refund?

[arkwebus]

You cannot cancel an item that you have bought!

Perhaps some positive feedback for his miraculous service?

@xpsweety