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Bought an item but never sent

xpsweety
Contributor

‎27-04-2020 10:51 PM

Hi, I bought an item but it was never sent, the seller sent me a message 5 days later...

 

"Hey. Thanks for your purchase. Apologies for the delay into getting in contact. The item is currently at my workplace and the offices are closed due to corona virus. I will try and get in there next week. And then ship the item. Is this ok? Apologies about this. I thought I had this at home"

 

I replied back the next day saying basically i'm in need of it day ago, and I was hoping for an update or reply back today.

I would like to cancel the order but eBay wants me to wait.

Which is the best fastest way to get a refund?

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redwick1
Specialist
‎27-04-2020 10:54 PM

There is no fast way you have to go through the resolution centre

 

What is the latest estimated day of delivery on the listing         

                                            

If you have not recieved your item and it is past the latest estimated day of delivery on the item description

then you can open a  not recieved dispute one day after the latest estimated day of delivery on the listing.

You can do that at the bottom of the page under Resolution Centre

 

Escalate it too ebay after 8 full days

 

You have 30 days from  the latest estimated day of delivery on the item description to open a dispute

 

You are also covered by the paypal money back gurantee so if you fail for any reason on ebay then open a dispute in papal

You have 180 days to open the dispute on paypal

Open the dispute and escalate it as soon as you can but within 20 days

Comments (4)
Comments (4)
xpsweety
Contributor
‎27-04-2020 11:48 PM
The last day was 23/4. with stated delivery 1st class RM.
Thanks for the info, I sleep on it and see if he's replied back by the morning, then open a not received dispute. 🙂
(0)
redwick1
Specialist
‎28-04-2020 7:58 AM
You are welcome
Just open the dispute straight away as it is over the latest estimated day of delivery
He should have made sure the item was in his possession before listing
That gives him 8 days to get the item too you before you escalate the dispute.
The longer you leave it the longer before you get your money back.
xpsweety
Contributor
‎28-04-2020 5:46 PM
All is good now, I opened a dispute and just now I have a refund, just got to wait for Paypal to clear back into my bank!
Thanks again.
(0)
redwick1
Specialist
‎28-04-2020 6:33 PM
Great Well done that is a good result
Thank you for coming back and letting us know
If it was a debit card it can take up to 7 days
If a credit card then it can be as long as 30 days to show on your account
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