Bogus bidders, unwelcome malicious bids

[fionahighland]

Hi,

Can someone say if eBay will follow up with the 2nd-highest-bid account holder (xxx_neely) when two accounts/users are used to overbid an item with both having no intention of making payment. 

A winning bid was made on a retro computer gaming item of mine using a newly created account which was then deleted.  However, the next highest bid (also bogus, overvaluing item, for high bid to bid against) was made by a well used account and this account wasn't mentioned in the email I had from eBay which was roughly as follows, where xyz_0 was the newly created scam account used for final top bid:

MC067 Suspicious buyer for item

Hello FH,

We had to cancel bids for the buyer, xyz_0, because they aren't registered on eBay:


We've also made it easy to relist your item if it was removed. Although the item is no longer available in search listings, you will find it in the Sold section of My eBay. For more information, please visit:
http://pages.ebay.co.uk/help/sell/relist.html

To help you avoid this situation in the future, consider setting a Buy It Now price and requiring buyers to make an immediate payment. For more information on immediate payments, visit:
http://pages.ebay.co.uk/help/pay/require-immediate-payment.html

We recommend you take the following actions if this buyer won the item:
- If you haven't received payment, don't complete the sale or send the item to the buyer.
- Don't communicate with the buyer directly.
- Verify any payments you've been notified of by logging into your PayPal account (or other online payment service).
- If the buyer requests a refund or additional payments, don't send any money without contacting eBay first.
- If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment.

In these types of situations, we may, at our sole discretion, decide whether to credit the fees for removed listings.
- We have credited all associated fees except for the final value fee for your listing(s).

If you have any concerns or questions, click "Help & Contact" at the top of most eBay pages.

We're sorry for this inconvenience, and thanks for continuing to work with us.

Regards,

eBay Customer Service

eBay Document ID: 51877985005

[norseway53]

eBay will not be interested in the underbidder who did not win the auction.

If the underbidder's account looks dodgy, add their id to your blocked bidder list immediately.  Also make sure that your buyer preferences are set to block people who have 2+ unpaid item strikes in 12 months and tighten up all the other preferences as far as you can.

[john1297576]

I am afraid that I do not understand what has happened.

Ebay tell you that fees have been refunded EXCEPT the Final Value Fee. That is probably the only fee involved and the most important.

If the item shows only the 2nd Bidder as the winner, after the original bid was cancelled by ebay, you will have to do an Unpaid case to recover the fee.