Black Mail

[jac0410]

I call this black mail when they already have agreed my full refund, left feedback and now got this message. Total Black Mail
New message from: miri5476 Top Rated Seller(163Turquoise Star)
Hello dear,

We are so sorry to hear that you have left us a nagative feedback.
How about we refund you and you change the feedback into positive with 5 stars?
We have give you a good feedbcak too as soon as we got the payment~
We will reflect the problem to the supplier,
and promise we will improve our service and the quality of our product for you in the future~
How do you think,my dear friend?
If you agree, we will refund you and send you a revision link to remove the feedback.
Waiting for your kind reply~
Have a wonderful day~
Reply

[tressygirl]

Even without checking I could tell this was from a Chinese seller,  it is one of their usual ploys!

It is called feedback extortion, and yes you can and should report it.  Use the Help & Contact tab above to find CS 's LIve Chat option as phone lines are down.  It opens between 8 a.m. and 10 pm today.

Have you oepned the relevant case in the Resolution Centre for your full refund?  Do so now,  and be aware you will then be inundated with requests to close the case early with all sorts of promises and pleas.

Ignore them all,  let the case run the full 8 days,  and if not resolved in that time,  you must escalate on days 9 - 21,  eBay step in,  force the refund,  seller  pays a seller fee,   and gains a damaging defect on their account.