Awkward communications with a buyer

[zech912]

I have a no returns policy on a recently sold new sewing machine imported from US.

Buyer is demanding registration details, which of course, dont apply to the purchase as we are in different countries.

Buyer is saying she is entitled to this benefit, yet I explained situation regarding it.

Am I in the wrong and obligated to have it returned?

Can I demand it be returned?

[1956glyn]

Hi

I see this was a collection in person only item .......how did they pay?

Did they collect in person and did they not mention it then?

[zech912]

She paid by PayPal and then asked for postage after. It went to a neighbours and she wasn't in & wanted me to get the address of the neighbour.
When she got it she says it's lovely but too scared to use it and now all these other requests.