02-07-2021 7:43 PM
Two possibilities >
https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193
https://sellercentre.ebay.co.uk/selling/managed-payments
... otherwise, contact Customer Services >
https://www.ebay.co.uk/help/home ...
https://www.ebay.co.uk/help/contact_us?id=4042&st=10
Or ...
Known to happen at times if you use Apple, Google or Facebook login options which are reported as opening new 'cloned' accounts with corrupted, missing and inaccurate details.
Using a PC/Laptop > Log out, restart and login through the eBay Home Page using your usual Username or email address and password to see if you can manage to retrieve and restore your original account ? ...