Although initially agreeing a buyer is not now returning an item sent to her in error

[karenwillis333]

I posted 2 parcels the same day and inadvertantly put the incorrect labels on each parcel. Both buyers contacted me to say they had received the wrong item. After obviously apologising profusely they both agreed they would post the incorrect item to it's rightful recipient. I paid for and provided labels for them to do this. Buyer 1  posted the parcel as agreed and the correct item was delivered to Buyer 2. However Buyer 2 has not posted the parcel meant for Buyer 1 and despite me leaving numerous messages has completely ignored me for the last week since I provided her with a label. This is extremely frustrating and quite frankly dishonest in my view. Will ebay take this up as a 'report a buyer' incident? I have no option now but to refund Buyer 1 putting me massively out of pocket. Who knew a simple error on my part would turn into such a horror story. Any comments please? 

[karenwillis333]

Resolved now thank you, no more replies required, many thanks

[ruby*tuesday]

It is actually breaking the Law to give out Buyers details. Google General Data Protection Regulation. I would be getting Legal advice if you did that to me. I wouldn't even try "Reporting the Non Returning Buyer to Ebay." You could end up being suspended .

You should have asked both Buyers to open Item Not As Described Cases. Then Refunded them both once you had the Items back. 

[karenwillis333]

I did ask each buyer if they were happy to do this beforehand. No idea I was breaking the law!

[karenwillis333]

Will know what to do in future - we live and learn. Thank you for taking the trouble to reply

[*guinevere*]

I had assumed you'd asked your buyers first. You have done nothing wrong if they both agreed to it.

[karenwillis333]

Thanks

[*guinevere*]

This is a messy scenario.

Too late now but it would have been better to ask both your buyers to open a Not as Described case and send each of them a label to send the items back to you. 

Then you could have posted them their correct items.

Now you are stuck with this awkward buyer and all you can do is write it off. 

I hope you haven't refunded them?

Tell them if they want a refund they must now open a case and you will send a label for them to return it to you, then you can refund them.

If they won't agree to this then you'll have to write it off I'm afraid.

[karenwillis333]

Thank you for your tips - I will know for next time-thought I was taking the easiest option for everyone concerned but apparently not!