AirPods Pro copies

[stross123]

My AirPods Pro were not working properly with the Active sound cancellation. Visited an Apple Store today and they informed me that they are copies. At the time of purchasing the seller was very difficult to communicate with, so there's no point trying to get a result from him. I don't see why he should get away with selling copies as being original refurbished. Any ideas?

[red_magpie]

As you haven't realised the importance of telling us when and how you paid, and when you received this item, I take it that you in 17 years you have never even looked at eBay's money back guarantee? There is a link to it at the top of every listing.

When you receive an item that is broken, damaged or faulty or doesn't match the description you can open a case under eBay's money back guarantee, through the resolution centre: https://resolutioncentre.ebay.co.uk/

To qualify, you must have paid through eBay's checkout by credit or debit card, PayPal or PayPal credit, or Apple Pay or Google Pay. A case must be opened within 30 days after the actual (or latest estimated) delivery date, or within the seller's return window, if longer. The item must have been delivered, or collected by you in person.

The seller is allowed 3 business days in which to respond. After that, the option will appear for you to escalate the case, if necessary, for eBay to step in and help. This option remains available for 21 days from the date the case was opened.

EBay will enable the seller to send you a prepaid return label (if the item was located in the UK; this may not apply if the item was located abroad). Once returned, eBay will process your refund.

If the seller doesn't reply or you're not happy with their response, escalate the case. Follow any instructions and time limits carefully, and don't agree to close the case until you have received your refund.

You can learn about eBay's money back guarantee here: https://pages.ebay.co.uk/ebay-money-back-guarantee/. For the full terms and conditions, see: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html