Accusation of Extortion and Feedback removed!!

[neilllouise35]

So i receive an automated email today from Ebay to say i have been operating outside their allowed processes because a seller who made a mistake has said i have been using extortion for an item he supplied incorrectly!

I ordered a car exhaust based on my registration number, i then checked it with them and they confirmed it was the correct part, It arrived i gave it to my mechanic who went to fit and one whole section was wrong! I had to ask the mechanic to reuse the existing old part which he had to make good first. The car was due an MOT the next day plus i had to get to work.

I contacted the seller and explained the situation, in full. He then said did i want a new part and i said no as i had to use the old part and if i had to employ the mechanic again it would cost me £40-50. he said well its that or we'll refund £13.00 (The whole exhaust was just under £100) i explained that was no help to me and i requested he refunded min £20 for inconvenience plus i now have to dispose of the wrong part. He said no way would he do that so leave whatever feedback you want. I left him the relevant feedback (an accurate despription of what happened), Next thing i know is i get the email from Ebay saying i tried to extort the seller and removing the feedback. what the hell???? 

[redwick1]

Did you use part of it?.

If you did not then you would have been able to do the not as described dispute and get all your money back

You open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

If you did then contact Citzens advice and see what they say as if they are a business in the Uk then you may have rights under UK law

[neilllouise35]

Thanks, i'll try that right now!

[neilllouise35]

Sorry just re read your reply, no I did use two of the three parts. The problem was I had booked the mechanic and the car was being MOT’d the next day.

Thanks

Neill

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