Account hacked

[amamiana]

I have had trouble recieving parcels but just assumed I was choosing the wrong sellers however I received a confirmation email today that stated my address was in petesbourough which it isn't. I haven't purchased on eBay in a while so I never thought to check my email. Is it possible someone's accessed my account and changed the address without eBay catching it and notifying me?

[*vyolla*]

Sounds like comebody has accessed your account and changed the delivery address. Unless you have access to that address, there's nothing you can do, as you ok'd it as the delivery address when you paid. The address shown at checkout is the one that the seller is told to ship to.

You are responsible for ensuring that all addresses in both eBay and PayPal are correct and up to date.

Check and change your addresses in eBay and PayPal, and change your password.

You also need to work out how your account was compromised in the first place. Presumably you have up to date security on all of the devices you use? You should be aware of how to stay online, and each site that you use (particularly financial ones) MUST have a password that is unique to that site. Your most important account is actually your email, because once somebody has access to that, it's a gateway to every other account you own.

Most accounts are compromised via using your device on aninsecure network or a phishing email. An innocuous looking email pretending to be from PayPal or eBay arrives, it features a link which, when clicked on, leads to a spoof log in, where your password is captured. The golden rule is never to click on any link in an email, but to straight to the site in question to see if there really is an issue there.