A lost parcel -Hermes tracking number- Claim Dismissed - Compensation not applicable

[lanzh.j]

Hello anyone who knows this matter,

I sold an item through Hermes-Packlink delivery after 3 weeks did not deliver and now found the parcel is lost. After too many contacts through phone and online chats with robots and no result.

Then contacted the linked label address and they sent me a LOSS CLAIM FORM and I filled in all they asked details. 

Today , I got emails said that I " did not choose to purchase compensation to cover the item declared.", SO the Claim Dismissed - Compensation not applicable. They only refunded the delivery label charge.

It was through eBay auto printed label with the tracking number on ( 3231878757393312 ) which should auto cover minimum compensation, otherwise, they steal every parcel without compensation?

Anyone have an idea, what should I do? please, help!

Kind regard.

Yezi

[papso22 · Accepted solution]

Did the postage you bought cover you for compensation or not?  And if so, what were the T&Cs?  It's up to you to check and buy the right one. 

[lanzh.j · Accepted solution]

Thank you very much for answering my message.
They did not cover ,only refunded label charge. I don't know what it is T& Cs? and how to contact them ? Please !

[lanzh.j · Accepted solution]

It's linked with sold item auto printed label,I didn't see there have options to choose from.

[papso22 · Accepted solution]

When you bought the label you should know what price it was and that will allow you to check the cover with Packlink. This link takes you to the Packlink guidance and there are other links in it. T&Cs are Terms and Conditions.

https://www.ebay.co.uk/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labe...

[lanzh.j · Accepted solution]

Thank you again and for the link.
I did not check and probably my fault for even not noticing. I will check next time, paid for learning

Anyway, appreciated your help ,thank you very much !

Kind regard.