82 DDEE COU-PNET VAN 84 DROP 04

[ahea1755]

I’ve still not received my refund from , I sent this back 08/12/20 with Hermes.Thanks Alan Heaton

[arkwebus · Accepted solution]

So - although you do not answer my question - I'm guessing that you did not open a case with eBay.  If that is correct then - rather obviously perhaps - eBay will not help.   If in future anything goes wrong you must open a case and pursue it as soon as practical

All is not lost.

If you used a tracked method of carriage and it shows "attempted delivery" or "delivery" then you should be able to open a case with Paypal.  Go to the transaction in your account and open a case for "return" or "not as described".  Input the tracking details and escalate the case after 2 days and before 20 days.  You should get a refund. 

[When posting you should not show any other members' details.]

@ahea1755 

[arkwebus]

Well although you may have sent something back did you actually open a case through the resolution centre?

Simply sending something back does not do it

@ahea1755 

[ahea1755]

Well I will not be buying from  again.So that means I've lost £48.50 Alan Heaton