£14.99?

[shanwhelan_7]

I don’t understand why I’ve been billed £14.99 - probably a stupid question but can someone help please?

[john1297576]

If it was the Gold Watch, if relisting, you MUST use Special Delivery. Royal Mail will not pay any compensation for loss or damage unless you se the correct method of postage.

1st Class is only suitable for items up to £20 and in no circumstances would it cover GOLD. Using the incorrect method of postage is an invitation to scammers that they can get the watch for FREE, by claiming non receipt. You have no option but to refund, if you don't ebay would do it at your expense.

[nightnursekitten]

You sold a watch on 4th July

Was it for £149 best offer by any chance?

If you weren't paid, unfortunately you're out of time to open a case and be credited with your final value fees and need to pay them

[shanwhelan_7]

I sold it but the buyers payment wouldn’t go through so I’ve had to relist it, but I’ve still got to pay the £14.99?

[pixiesen2012]

you have to close down the sale properly or you are charged the fee,

what happened with the payment?

[shanwhelan_7]

I don’t understand what I done wrong then☹️ Sorry for being dim, first time selling something. PayPal wasn’t set up correctly so the payment failed.

[pixiesen2012]

so the buyer paid,( you should have asked for help at that point, ) did you contact the buyer?

how did you cancel the sale?

or did you just relist it?

[shanwhelan_7]

Tried to pay but it failed.
I just relisted it, is that where I went wrong?

[red_magpie]

You will have been billed for the sale of the rose gold watch you sold on 4th July.

If the buyer didn't pay you should have opened an unpaid item case to get your selling fee returned. The time limit to open one is 32 days, so it's too late to open one now. I'm afraid you're stuck with your fees.

If it happens again see: http://pages.ebay.co.uk/help/sell/unpaid-items.html

[*vyolla*]

Go to your My ebay>Account to view a breakdown of what that invoice is for.