Introducing new conditions for pre-loved clothing

[uk-news@ebay]

Dear Sellers,

We’re expanding our item condition options for pre-loved clothing to enhance transparency in this category, and make the selling and buying experience even better. Starting 4 February 2025, you’ll need to use our new item condition options that provide you with a wider range of choices, making it easy for you to describe your item as accurately as possible. 

3 new pre-owned conditions to choose from

Previously, when listing pre-loved clothing, you could only select ‘Used’ as the item condition. Soon, you’ll have three options to pick from: Pre-owned - Excellent, Pre-owned - Good, and Pre-owned - Fair. The existing ‘New with defects’ condition will also be renamed to ‘New with imperfections’ for items that are unworn but with visible flaws. 

Check out the table below for detailed descriptions of these conditions.

Pre-owned - Excellent	Like new, previously worn, but with little to no signs of wear.  This item has been previously worn, however, it‘s in excellent condition. Any signs of wear should be shown and described in your listing.
Pre-owned - Good	Gently used with light signs of wear and/or visible flaws. This item has been gently used but is in good condition. It may have a few signs of wear, but all imperfections should be shown and described in your listing.
Pre-owned - Fair	Significantly visible flaws, heavy signs of wear, and/or missing or damaged components. This item has significantly visible imperfections and signs of wear. All imperfections should be shown and described in your listing.

For more information, please visit our Conditions for pre-loved clothing page.

Benefits of detailed conditions for sellers

Build trust: Give your buyers a clear picture of an item’s condition so they can shop for pre-loved clothing with confidence.

Increase exposure: Make sure your listings stand out and appear in search results when buyers filter by condition.

Reduce returns: By being transparent about an item’s condition, you’ll help set expectations and reduce the likelihood of returns due to condition-related issues.

Next steps

Starting February 4, you can use our updated item condition options when creating or updating pre-loved clothing listings. Here are some important details you should know:

• Once this change takes effect, all your existing ‘Used’ clothing listings will be automatically updated to ‘Pre-owned - Good’
• You’ll need to review any listings that are changed to ‘Pre-owned - Good’ to ensure the condition accurately reflects each item
• If necessary, revise your listings to select the appropriate condition
• If you use a third party provider to manage your listings, our new condition grading options will be available through their tools. Please get in touch with them for more information and support

In the meantime, you can review your listings to determine which of the new conditions would best fit each item.

Review your listings

We recommend revising your listings as soon as possible to avoid unnecessary returns and ensure your listings appear in search results.