Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Activity in Selling
Sudden low performance and barely any views, after 20 years use (private seller).
I am no longer able to sell under my private sellers account. This one im posting under is not my main account. One of my listings (shown) has no views after a week. How is this possible? I have never known this in 20 years of using eBay under our v...
Resolved! Refunded buyer but item now arrived
I refunded a buyer because the item was seemingly lost in transit to Germany. The order has now arrived and despite the buyer promising they would pay me again for the order if it arrived, they are refusing. What can I do? I have raised a case with e...
Ebay's new Buyers' protection fee from the 4th Feb
I'm a private seller. Items I sell are between £2.90 - £10. Is It just me or will ebay's new Buyers' protection fee from the 4th Feb make it near impossible to sell competitively. A few months ago Ebay got rid of Sellers' fees for private sellers, wh...
This is going to mean the end for many small private sellers. "Buyer Protection Fee"
https://www.ebay.co.uk/help/buying/paying-items/buyer-protection?id=5594 75p plus 4% buyers fee, so something which was priced at £5 will be £5.95 in February.
R.I.P eBay (UK) ------>> 19th Feb 2025
The introduction of the eBay Buyer Protection fee of 75p plus 4% of the value of goods, effective from 19th February 2025 has effectively killed off eBay (UK). Buyers have walked away and Private Sellers are now forced to drastically reduce their pri...
Resolved! EBay plan to add fees for buyers - hurts businesses even further
From the sky news article here which is obviously a press release https://news.sky.com/story/ebay-selling-fees-are-scrapped-to-boost-to-reselling-13225638 It seems clear ebay is following in the footsteps of other selling marketplaces by adding fees ...
Evri Returned Parcel saying RTS requested when it wasnt
Has anyone experienced this? The parcel I sent through Evri was sent back tome and on the tracking details it said Return to Sender requested but I didn’t make such request and neither did the buyer. No idea why this happened? Any advise please on wh...
Resolved! FUNDS HELD NEW EBAY POLICY! CLOSING ACCOUNT AFTER 19 YEARS!
Im absolutely furious! Ebay have changed their policy and are now refusing to pay monies (which belong to the buyer) until the item has been posted and received!!I have been selling on Ebay for 19 years and this is how we are being treated?I will NOT...
How are private sellers still able to list 1,000+ items when they're only meant to have 300?
Hi I'm slightly puzzled as despite the HRC changes and the 300 listing limit I'm still seeing business masquerading as private accounts with 1,000s of items listed. Yesterday I saw one with 1,900+ items and another with 2,400+ items. The later was ge...
Authentication parcel lost in transit to the centre
Hi, I sold a pair of trainers through the authenticity program, eBay provided me a label. The issue is the tracking stopped when it arrived at the DPD distribution centre.Do I have any protection as a seller? The label was provided by eBay and I woul...
Resolved! Listing description with AI
Dear eBay sellers, What is the best service that can write listings titles and descriptions using AI? For example, if we enter a product type and name and some specifics. It writes the title and description for me. Thanks in advance!
Resolved! Revising prices with Buyer Protection Fee now implemented
Morning, I'm a private seller starting to sell off my record collection. Now that the BPF has been implemented, all the BIN prices that display to buyers are showing as odd amounts rather than the round pound amounts they were previously. I've amende...
problematic buyer - item not as described to force return
I have a buyer who opened a case - "item is not as described". It is obvious she simply dislikes the item by indicating it is smaller and that the finish of the item is not of the quality she expected. I am talking about an accessory so one size item...
Shipping Label Printers - Recommendations?
Hi all, can anyone recommend a label printer that I can use to print self adhesive Royal Mail shipping and customs labels please? Currently I use a standard printer and paper I can no longer stand the cutting and sellotaping! 浪 thank you.
Chance to put things right
Recently sold an item and delivered less quantity than I should have (not 100% my mistake but it looked that like it was).The buyer flamed me without giving me the chance to put things right.Once I understood the issue the buyer received a full refun...
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