Ive received a counterfeit item.

[lukelay83]

Ive received a counterfeit starwars mug that cost £10 and the seller is offering offering 15% partial refund and said to keep the item.  I dont want the mug nore a £1.50 refund I want my money back

I Can't find any numbers or emails to talk to ebay and no where to repot a fake item. What do I do next.

[**peaseblossom**]

Start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and escalate it to eBay after 3 complete working days.

[lukelay83]

Many thanks