22-08-2024 9:44 PM
Good evening everyone.
I sold a erkley bone chess set pieces to a USA client last week. Few days ago, I got a message from Ebay Global Shipping that they will not be sending on the item as it is a restrickted item. They didnt clarify why it is restrickted and for what reason. They say they will not return my item back to me, but have paid me the selling price. I have tried nearly every day to get in touch but the nearest I got to was the first time I contacted last week as soon as I received their notification, and the message was ''someone will call you in 9 minutes'', and I waited all night. Now I get a message that this item cannot be found, or perhaps its older then 90 days. I have written many e-mails to them, but not getting any answer. They say they have also refunded the buyer. Any help please?
22-08-2024 10:00 PM
You have been paid.
The buyer has been refunded.
As it says your item will not be returned to you.
What help would you like?
Some items are restricted.
22-08-2024 10:08 PM
It will have been classed as a restricted item because the pieces are carved from bone.
22-08-2024 10:12 PM
22-08-2024 11:14 PM
The fact that you bought it on eBay makes no difference. It may be okay to sell that item within the UK but it can't be sent internationally. Each country has it own rules regarding what can be imported and many are very strict about items made from animal parts.